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The Cathcart Street Practice

The Cathcart Street Practice

national health service
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DNA (Did not attend) Policy 

Please help us to improve our appointment access for our patients - by responsible use of appointments - with the doctor or nurse. Due to the high number of missed appointments, Cathcart Street Practice has found it necessary to adopt a strict Did Not Attend (DNA) Policy. This action has been taken due to the amount of clinical time lost due to patients not attending or cancelling their pre-booked appointments.

Please be mindful that failing to cancel your appointment means an appointment wasted increasing waiting times for other patients.

We would like to thank those patients who do take the time to cancel their pre-booked appointments. However please remember, if you don’t give us prior notice you will be marked as having not attended, as it is unlikely we will be able to find anyone else to fill the appointment at short notice.

Failing to cancel an appointment will result in a DNA letter being sent to the registered address informing you of your missed appointment. Where a third DNA has occured, the partners will review the individual case and consider whether this constitutes as a breakdown between the patient and practice and you may be removed from our practice list


We now send Text Message Reminders to those patients for whom we have an up to date mobile number. You can cancel appointments by replying 'CANCEL' to a text reminder.












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