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The Cathcart Street Practice

The Cathcart Street Practice

national health service
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You can register for Patient Access by firstly visiting your practice in person and requesting a registration letter which will enable you to set up a full account. This needs to be requested when you visit the practice and will require identification. Once you have the letter you can then enter the details from the letter into the registration form.

Repeat Prescription Requests

Patients on long-term medication can order their repeat prescription by:

Visiting https://www.patientaccess.com/

Drop off point at reception

By post (please include a stamped addressed envelope)

Telephoning 01292 264051 option3

Please do not block our telephone lines by phoning to check if your prescription is ready.  Prescriptions will be ready for collection from the surgery two working days from the time of ordering and three working days for pharmacy collections. If there is a problem, we will contact you.


Emergency Prescriptions

The practice is no longer able to facilitate emergency prescriptions.

Please do not place the reception staff or the doctors under pressure by requesting that these be done on the same day.

The onus is on the patient or their carer to ensure they have enough medication to last them.


Hospital Requests

When you are discharged from hospital you should normally receive seven days’ supply of medication. Please make sure you request any new medication before your supply runs out.

Please note that generating a prescription from a written request from a hospital Clinician will take the normal time to process.

The Practice will review your medication, regularly, which may involve changes to your medication, in accordance with current Health Board policies. Please be reassured that this will not affect your treatment.

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